Troubleshooting

Bookmarks didn't load into the active profile

Profiles are stored in the extension's local database. Check that you have the right profile selected, and that the extension's storage permission is still granted (browser settings → site data).

A locked profile won't unlock

Per-profile passwords are derived from the password you set; there is no reset for a lost profile password. Export and re-import the profile if you still have it elsewhere.

Sync stays pending

• Confirm the license key is valid and not revoked in the web dashboard.
• Confirm automatic sync is toggled on.
• Check that the browser is online: sync catches up automatically on reconnect.

Codes are wrong

Verify the device clock. TOTP codes are time-based, and a drifting clock produces wrong codes. Set the device clock to automatic and try again.