Troubleshooting

Sync isn't running

• Confirm the license key is valid in the app's license card.
• Confirm a master password has been set for the encrypted workspace.
• Sync runs in the foreground; bring the app to the foreground to trigger a cycle.
• Check connectivity: the app catches up automatically on reconnect.

The workspace is locked

Enter the workspace master password. The app locks master-password sessions when it leaves the active AppState. Biometric unlock and a configurable idle timer are not currently available.

License key not accepted

Confirm the key is active in the web dashboard and copied exactly. If in doubt, rotate the key and generate a fresh one.

Can't find my notes

Notes sync from CurbPlace. Confirm sync is enabled on the browser side and that the note was synced.

The mobile Place tab is a focused recent-notes view. Use the CurbPlace extension for the full block editor, folder management, and manual conflict handling.